| 1 | Express sensitivity, caring and compassion for your situation | 0.22 | 0.84 | 0.88 |
| 2 | Strive to understand your emotional needs | 0.29 | 0.86 | 0.85 |
| 3 | Consider the effect of your illnesses on you and your family | 0.31 | 1.07 | 1.07 |
| 4 | Listen attentively to you | -0.16 | 0.65 | 0.66 |
| 5 | Convey information in a way that is understandable | -0.40 | 1.05 | 0.93 |
| 6 | Gain your trust | -0.23 | 0.73 | 0.71 |
| 7 | Involve you in decisions about your treatment | -0.34 | 1.19 | 1.22 |
| 8 | Comfortably discuss sensitive, emotional or psychological issues | 0.12 | 0.91 | 0.87 |
| 9 | Treat you as a person not just as a disease | -0.20 | 1.12 | 1.18 |
| 10 | Show respect for you and your family | -0.18 | 0.80 | 0.79 |
| 11 | Communicate test results in a timely and sensitive manner | -0.26 | 1.06 | 0.97 |
| 12 | Spend enough time with you | 0.85 | 1.55 | 1.50 |